ARDA’s keynote speaker in Las Vegas, Fred Reichheld,
made a compelling case for every business to build the loyalty of key
constituencies: customers, employees, partners, and investors. After starting
with customer loyalty, we began ...
by Alan N. Schlaifer
Well, Congress is on a
6 week recess for the two party’s national convention and vacation period, and
when everyone gets back, there will be only 60 days to the election. Like
Congress and others here in Washington, I need some summer ...
by David Gorin