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Articles from the
September 2004
issue of:

September 2004

ARDA’s keynote speaker in Las Vegas, Fred Reichheld, made a compelling case for every business to build the loyalty of key constituencies: customers, employees, partners, and investors. After starting with customer loyalty, we began ...
by Alan N. Schlaifer
Well, Congress is on a 6 week recess for the two party’s national convention and vacation period, and when everyone gets back, there will be only 60 days to the election. Like Congress and others here in Washington, I need some summer ...
by David Gorin

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