Imagine--you have been working late to finish an important project when your ***project manager*** (fill in with appropriate title) walks into your office and tells you she has been offered a better job. This is the same person you handpi ...

People appreciate the ability to gain access to instantaneous information and to services over the Web. A great example of this is in the travel industry where the vast majority of consumers contact a travel Web site when planning a trip ...

Today, with real estate at a premium and a growing need to attract guests as well as visitors, resort properties are focusing a little more on outdoor facilities and new ways to cover pedestrians and automobiles. Developers in the Hosp ...

Today’s technology-savvy consumers are booking vacations in record-breaking numbers as hospitality websites currently generate over 50% of all hotel reservations. Travel now ranks as the #1 activity among Internet consumers with more trav ...

Branding is coming to the park industry. For many years KOA, Thousand Trails, Outdoor Resorts, Coast to Coast, and Yogi Bear’s Jellystone Park were recognizable brands familiar to many RVers and campers. Outdoor hospitality branding is no ...

“The endless stream of emails – and the expectation that people are constantly available to read them – is leading to incalculable inefficiency and impairing the quality of life. Accordingly, if you would like to reach me, please call.” ...

You've heard the nursery rhyme: "Good Night. sleep tight, don't let the bedbugs bite." Although there may not be bed bugs between the sheets, there may be other unwelcome guests in your timeshare. Questionable guest unit cleanliness is ab ...

Greg Samson is at work and has fifteen minutes before the weekly staff meeting, so he decides to check his private email. He signs onto his account and, boom! There are five messages: one is from his wife, another from a buddy and the rem ...

Anyone who has traveled with kids knows the importance of keeping the younger ones busy. Good hotels and resorts offer a wide range of family activities. Great hotels and resorts go a step farther, creating kid-friendly environments where ...

Chances are if you’re reading this article, I’m singing to the choir. But our industry has needed a fresh approach to the secondary market for some time. When I entered the resales business by buying CondoWorld in 2004, I set out to chart ...

“Scott Giordano didn't know his identity had been stolen until he decided to move to take a new job. He'd put a down payment on a house and quit his job…before hearing that he'd failed a background check conducted by the employer that wan ...