As a third party collection agency exclusively serving the resort associations, we are providing information in this article based on our experiences over the past 17 years, our personal contact with resort owners who have been directly ...

Introduction Lodging managers looking for ways to stem the tide of a less than robust financial future for 2009 and beyond can look no further than the wealth of financial information contained in the balance sheet and the income stateme ...

Rauni Kew knows what it’s like to be first. As the person in charge of public relations and green programs at Inn by the Sea in Cape Elizabeth, Maine, she has seen the property become the first and only hotel in the state to heat with Bio ...

Soaking in warm water for therapeutic benefits has been used by many for centuries and the Macaque Monkeys of Japan for far longer.The Hot Tub industry markets the tubs to arthritis sufferers and as a relaxing plunge into a warm blissful ...

This is a question asked of third party collection agencies on a daily basis. Our response… why not?! It is the fiduciary responsibility of every Board of Directors and Management Company to collect the annual assessments from their o ...

When it comes to homespun customer research in the membership resort industry, there’s good news…and bad news. The good news is that it really isn’t much different from the way it’s done in any other industry. The bad news, however, is th ...