Reward programs are the most popular and successful methods to encourage customer patronage and loyalty. Timeshare companies have offered a variety of VIP programs for those who purchase thousands of dollars in vacation ownership plans. S ...

When you talk about the history of Lincoln, New Hampshire with InnSeason Resorts developers Dennis Ducharme and Billy Curran, you’d better grab a mug of coffee and prepare to hunker down. You’re going to find their enthusiasm about this t ...

Today, vacation ownership developers struggle to keep their units occupied while ensuring member use priority and at the same time obtaining optimum revenue from their unused inventory. Once again finding a better way to improve a challen ...

Any hotel employee can get you from point A to point B, but a professional Concierge, born with an innate need to see to the needs of any guest, truly has every guest’s best interests at heart and sets the standard for professional servic ...

Balancing work and family has received a lot of attention over the years. There are several reasons for this. First, today's workforce is increasingly diverse and demanding. Second, the workforce is shrinking. There are not enough skille ...

SITUATION Kitson & Partners, based in West Palm Beach, Florida is the leading provider of operational turnaround management services for lenders, investment banking organizations, real estate developers and municipal governments. Kits ...

Millions of Americans do it every workday—head to their home office instead of their car to start their day. While the benefits of telecommuting or working from remote locations are numerous, so are the pitfalls. Especially for the mana ...

Overseeing the catering and convention services for a 1,500-acre resort is no easy task, and it requires joint ventures with the right vendors to execute successful events. Kirk Howard, director of catering and convention services for ...

This year will see a flood of new software products that are aimed to help hospitality and resort operations executives, engineering services directors and CFOs save money, time and labor. One of the newer players on the horizon is Asgar ...

The buzz about your resort should be related to the fun times guests have, not to pests. In addition to being an annoyance, flies can carry disease-causing organisms like E. coli and Salmonella on their bodies that can sicken guests and ...