Spa Trends Going Forward: A Brief Look at the Future of the Industry
(July 1, 2009) The world’s challenging economic climate has meant that hotel, resort and destination spas must remain ahead of the curve if they expect to deliver quality customer service and produce a positive bottom line. This starts with paying atte ... by Gary Henkin

Delight European travelers with a fresh look!
(July 1, 2009) International travelers heading for America this summer. Maulesh Patel, General Manager of PSA Hospitality Corp. NYC wrote: “The short term effects of rapid weakness in USD will be beneficial. It will make United States an attractive tra ... by Margit Whitlock, AIA

Therese M. Grybow, Resort Manager San Diego Country Estates Timeshare Association
(July 1, 2009) Therese M. Grybow’s management skills were tested under fire…literal fire – twice! In 2003, one of the wildfires for which Southern California is so famous damaged roves, spread debris and created smoke damage throughout this 64-unit reso ... by Sharon B. Drechsler, RRP

How can the HOAs save money?
(July 1, 2009) In this ever changing economy, what can Homeowners Associations do to save money? What can they do to attract their new owners to utilize the resort? What can an H.O.A. do to solicit their owners to become more involved with their resor ... by JoAnn Smith Heckman, R.R.P.

An eye for video
(July 1, 2009) He might have a “face for radio,” but John Smith, producer and owner of Media Resources also has an eye for video. Smith’s Colorado-based company specializes in producing video presentations that capture the very essence of a resort, allo ... by Brian Welch

Counting On Our Toes Part Two
(July 1, 2009) In the last issue, we explored a number of key points in do-it-yourself customer research. Among the issues covered were the importance of ensuring broad, stakeholder support for the research subject, the different types of research, “nth ... by Ken Will

Hot tubs – healthy or unhealthy choice? Part 2
(July 1, 2009) In the first installment we discussed the history and benefits, now we will look at additional threats to health. Is Legionella the only threat? No! Thirty-two of sixty-one persons who had used the swimming pool and whirlpool at a Minn ... by Frank Rosa

Develop a Method for Your Owner Re-Sales
(July 1, 2009) This two part article began with “Protect Your Resort Owners”. If you missed that issue you can find it at www.thetrades.com link on the Management and Operations Magazine or www.cairesortservices.com under the tab Articles. In that issu ... by Linda George